Refund policy

Return and Refund Policy

We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.

Eligibility for Returns

To qualify for a return, your item must meet the following criteria:

  • Be in the same condition as when you received it.
  • Be unworn or unused, with tags intact.
  • Be in its original packaging.
  • Include the receipt or proof of purchase.

To initiate a return, please contact us at contact@serenity-soaps.com. Returns should be sent to the following address:
[INSERT RETURN ADDRESS]

If your return is approved, we will provide you with a return shipping label and detailed instructions on how to send your package. Please note that items sent back without prior authorization will not be accepted.

For any questions about returns, feel free to reach out to us at contact@serenity-soaps.com

Damaged or Incorrect Items

Please inspect your order upon delivery and contact us immediately if:

  • The item is defective or damaged.
  • You received the wrong item.

We will work with you to evaluate the issue and resolve it promptly.

Exceptions and Non-Returnable Items

Certain items cannot be returned, including:

  • Perishable goods (e.g., food, flowers, or plants).
  • Custom or personalized products.
  • Personal care goods (e.g., beauty products).
  • Hazardous materials, flammable liquids, or gases.

Additionally, we do not accept returns for sale items or gift cards.
For questions about the eligibility of specific items, please get in touch with us.

Exchanges

The quickest way to receive the item you want is to initiate a return for the original item. Once the return is approved, you can make a new, separate purchase for the desired item.

European Union 14-Day Cooling-Off Period

If your order is being shipped to the European Union, you are entitled to cancel or return your order within 14 days for any reason, without needing to provide a justification.
To qualify for a return under this policy:

  • The item must be in the same condition as when you received it.
  • It must be unworn or unused, with tags, and in its original packaging.
  • Proof of purchase is required.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed automatically to your original payment method within 10 business days.

Please note that banks and credit card companies may take additional time to process and post refunds. If more than 15 business days have passed since your refund was approved, contact us at contact@serenity-soaps.com.